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Help Desk Best Practice News

Bluehawk Networks Delivers InSite(R) 3.0 ITSM Application on Salesforce.com's ... - MarketWatch (press release)


Bluehawk Networks Delivers InSite(R) 3.0 ITSM Application on Salesforce.com's ...
MarketWatch (press release)
... designed for enterprise service desk operations and managed service providers, automates and simplifies the delivery of ITIL-v3.1 best practices. ...

and more »

Read more...


Can you trust your data recovery vendor? - FCW.com (blog)


Can you trust your data recovery vendor?
FCW.com (blog)
Best practices are best practices, and they should be adhered to across the board but particularly in a data recovery environment,” he said. ...

Read more...


6 Best Practices on Preventing Technical Errors When Using EHRs - Becker's Hospital Review


6 Best Practices on Preventing Technical Errors When Using EHRs
Becker's Hospital Review
Shadow trainers, which are support staff that help physicians and nurses while they are on the floor, and a help desk help offer additional support in ...

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CompTIA rolls out best practices templates for MSPs - eChannelLine


CompTIA rolls out best practices templates for MSPs
eChannelLine
"You want to consider what equipment they have on site, how to bring it into compliance, training staff and users on how to contact the help desk," Hamilton ...

and more »

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Getting clarity on the ITIL framework from ITIL's chief architect - SearchCIO.com


Getting clarity on the ITIL framework from ITIL's chief architect
SearchCIO.com
So, they will pick something within their IT spectrum that they seem to be having trouble with, like the customers are screaming that the help desk is a ...

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