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Heat Help Desk Software News

Unix vs Wintel/DP: the cost/benefit issue - ZDNet (blog)


Unix vs Wintel/DP: the cost/benefit issue
ZDNet (blog)
Since the applications tend to support professional or quasi-professional activities and help desk staff rarely know the ins and outs of those activities, ...

and more »

Read more...


Fall lawn care Gardening problems Master Gardeners - Progress Index


Fall lawn care Gardening problems Master Gardeners
Progress Index
Master Gardeners teach seminars, assist in the Grass Roots program, share information at fairs and other events, and work at the Master Gardener Help Desk. ...

and more »

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Interview: Allie Larkin, Author of Stay - Seattle Post Intelligencer


Interview: Allie Larkin, Author of Stay
Seattle Post Intelligencer
I don't like to write at my desk. I tend to rotate from the kitchen table, the couch in the living room, the futon in my office and a lawn chair in the ...

and more »

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FrontRange Focusing on Speed, Efficiency with New Service Desk Software - TMC Net


FrontRange Focusing on Speed, Efficiency with New Service Desk Software
TMC Net
FrontRange is best known for two products, HEAT and GoldMine. HEAT, help desk software that automates standard tasks, tends to be most popular among SMEs, ...

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Basildon District Council improves service desk response times by almost 20 ... - Call Centre Helper


Call Centre Helper

Basildon District Council improves service desk response times by almost 20 ...
Call Centre Helper
The improved response times have followed as a result of its implementation of FrontRange Solutions' helpdesk software known as HEAT. ...

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