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Help Desk Support Headlines

PerceptIS Wins Help Desk Support Contract for University of Virginia

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Unix vs Wintel/DP: the cost/benefit issue - ZDNet (blog)


Unix vs Wintel/DP: the cost/benefit issue
ZDNet (blog)
Since the applications tend to support professional or quasi-professional activities and help desk staff rarely know the ins and outs of those activities, ...

and more »

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Faster Problem Resolution with Efficient Remote Support Capabilities - TechRepublic


Faster Problem Resolution with Efficient Remote Support Capabilities
TechRepublic
Overview: This three-part eGuide explores how user-centric remote support addresses today's IT help desk challenges, simplifies the troubleshooting process ...

and more »

Read more...


Germany to Launch Antibotnet Program for Consumers - PC World


Germany to Launch Antibotnet Program for Consumers
PC World
The help desk is scheduled to run at least a year after which Eco will "secure the continuation of the project to meet demands for another year," according ...

and more »

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The Value of Online Task-Based Video Training - SYS-CON Media (press release) (blog)


SYS-CON Media (press release) (blog)

The Value of Online Task-Based Video Training
SYS-CON Media (press release) (blog)
Even if an organization's primary help desk support hasn't been affected by the recession, the odds are good that after-hours support has become a casualty ...

Read more...